Overview
OnDial is an AI voice agent platform for enterprise sales, support, and ops teams to automate inbound and outbound calls, multilingual customer support, lead screening, scheduling, and business conversations. Enterprises can have voice agents answer or place calls around the clock, connect CRM, and analyze dialogue data—handling reminders, outreach, surveys, and service in healthcare, insurance, finance, retail, logistics, and more. [Core features] Inbound/outbound automation: AI voice agents answer calls or auto-dial around the clock for reminders, market reach, surveys, and support—cutting manual dial-by-dial work. Multilingual real-time dialogue: natural speech in 100+ languages with live support in the customer's language so cross-region companies serve different markets in one flow. Sales and service flows: screen leads, collect information, and book appointments on the call; hand sales outreach and support follow-ups to voice agents continuously. CRM and ops control: CRM integration, call management, dialogue analytics, and enterprise security help teams review performance, manage automation, and protect data at scale.
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OnDial 是一款面向企业销售、客服与运营团队的 AI 语音代理平台，用于自动处理呼入和呼出电话、多语言客户支持、潜客筛选、预约安排及业务沟通。企业可让语音智能体全天候接听或发起通话，连接 CRM 并分析对话数据，在医疗、保险、金融、零售和物流等行业承接提醒、外呼、调查与客户服务任务。【核心功能】呼入呼出自动化：支持 AI 语音代理全天候接听来电或自动发起外呼，用于客户提醒、市场触达、问卷调查和服务支持，减少人工逐通拨打与重复应答。多语言实时对话：能够以 100 多种语言进行自然语音交流，根据客户使用的语言提供实时支持，帮助跨地区企业通过统一流程服务不同市场的用户。销售与服务流程：可在通话中完成潜在客户筛选、信息收集和预约安排，并将销售外呼与客户支持流程交给语音代理持续执行和跟进。CRM 与运营管控：提供 CRM 集成、通话管理、对话分析和企业级安全能力，帮助团队查看通话表现、管理自动化流程，并在规模化部署中保护业务数据。