Overview
Hyro is a New York-based company specializing in plug-and-play conversational AI. Its adaptive communications platform automates workflows and conversations across organizations’ most valuable platforms, services and channels, including call centers, websites, SMS and mobile applications. Its plug-and-play approach and natural language engine help recover time and investment spent building and maintaining chat and voice solutions. Conversational Intelligence provides omnichannel analytics covering engagement metrics, trending topics and knowledge gaps, enabling explainability, control and optimization.
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Hyro是一家总部位于纽约的公司,专门从事即插即用对话式人工智能,提供自适应通信平台,使企业能够跨其最有价值的平台、服务和渠道（包括呼叫中心、网站、SMS、移动应用程序等）自动化工作流程和对话。组织使用其即插即用方法（包括自然语言引擎）来收回因构建和维护聊天和语音解决方案而损失的时间和投资。借助 Conversational Intelligence,该公司提供全渠道分析,包括参与度指标、趋势主题和知识差距,提供可解释性、控制和优化。