Overview
The intelligent customer service system combines NLP, speech recognition, semantic understanding, and other AI technologies for bots, human-machine interaction, and telemarketing. Different bots can be built for specific workflows and scenarios to converse and collect information like human telephone agents. It supports voice navigation, business inquiries, warranty service, complaint tickets, call blocking and routing, and 24-hour customer reception.
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智能客服系统引入自然语言处理，语音识别，语义理解等多项人工智能技术，实现机器人、人机交互、电话营销等场景交互。基于不同业务流程及场景，可构建不同机器人，使机器人可在电话接待如同真人客服一 样和客户对话或收录信息。实现语音导航、业务查询、保修、投诉工单、话务拦截和分流，24小时接待用户。